Terms and Conditions

Effective date: June 11, 2024, onwards.

Welcome to the website of Latino Secrets Co., Ltd. (www.latinosecrets.com). By accessing or using our website, as well as purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General

1.1. These terms and conditions apply to your use of the website and the purchase of products from our website.

1.2. By using our website, you are deemed to have read, understood, and agreed to these terms and conditions.

1.3. If you do not agree with any part of these terms and conditions, please do not use our website.

2. Use of the Website

2.1. You must be at least 18 years old to use this website and purchase products.

2.2. You agree to use the website for lawful purposes only and in a manner that does not infringe, restrict, or inhibit the use of the website by others.

3. Product Information

3.1. We strive to ensure that the information on our website is accurate and up-to-date. However, we cannot guarantee that product descriptions or other content on this website will be free from errors.

3.2. All prices are displayed in Thai Baht (THB) and include applicable taxes, unless otherwise stated.

4. Ordering and Payment

4.1. When you place an order, it means you are purchasing products under these terms and conditions.

4.2. All orders are subject to availability and price confirmation.

4.3. We reserve the right to refuse any of your orders.

4.4. Payment must be made only through the payment methods specified on the website. If you place an order through our website, you can pay via credit/debit card without any fees. If you wish to pay by scanning a QR code using your bank’s mobile application or by making a direct transfer to the company’s account, please place your order via chat through the following channels: Facebook Page or Line @latinosecrets

**Direct transfer method is only available through the account name Latino Secrets Co., Ltd..

**Free shipping nationwide on orders over 2,000 THB.

5. Shipping

5.1. In general, we will ship orders that have been paid for every day, including holidays, with a cutoff time of 11:00 AM.

5.2. Delivery times may vary depending on the delivery location and the shipping method selected.

5.3. We are not responsible for delays caused by external factors, such as issues with the shipping company. However, we are happy to assist as an intermediary to coordinate with the shipping company.

We only ship through the shipping service of “J&T Express.” Any orders that are paid and confirmed before 11:00 AM will be shipped on the same day. The delivery time depends on the destination, which can be checked below.

Area	Estimated delivery time
Bangkok, Nonthaburi, Samut Prakan, and Pathum Thani	Within 48 hours.
Other provinces	Within 2-3 days.
Remote areas	Within 3-5 days.

6. Returns and Refunds

6.1. If you are not satisfied with your purchase, you can return the product within 7 days of receiving it to be eligible for a refund or exchange, subject to the terms outlined in our return policy.

6.2. The product must be returned in its original condition and packaging.

6.3. The customer is responsible for the return shipping costs, unless the product is defective or the wrong item was received.

7. Privacy Policy

Your privacy is important to us. Please read the privacy policy below, which governs how we collect, use, and protect your personal information. Latino Secrets Co., Ltd. is committed to protecting your privacy. When you visit www.latinosecrets.com, we may collect personal information such as your name, email, shipping address, and payment details to process orders and provide a high standard of service. We also automatically collect data such as your IP address and browsing behavior to improve our services. This information is used to manage your account, process transactions, provide customer support, and communicate with you about products and promotions. We implement appropriate security measures to protect your data, though complete security cannot be guaranteed. We may share your information with third parties who provide services on our behalf, such as payment processors, shipping providers, and marketing partners, to enhance your experience on our site. We may also disclose your information if required by law or to protect our rights. We do not knowingly collect information from children under the age of 13. By using our website, you consent to our privacy practices as described. We may update this policy from time to time, so we recommend reviewing it regularly. If you have any questions or concerns, please contact us at info@latinosecrets.com

8. Intellectual Property

8.1. All content on this website, including text, graphics, logos, images, and software, is the property of Latino Secrets Co., Ltd. or its content suppliers and is protected under the relevant intellectual property laws.

8.2. You may not reproduce, copy, sell, resell, or exploit any part of the website without our prior written consent.

9. Limitation of Liability

Latino Secrets Co., Ltd. shall not be liable for any indirect or consequential damages arising from the use of our website or the purchase of our products, to the maximum extent permitted by law.

10. Law of the Kingdom

10.1. These terms and conditions are governed by and construed in accordance with the laws of the Kingdom of Thailand.

10.2. Any disputes arising from or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Thailand.

11. Changes to Terms and Conditions

11.1. We reserve the right to update or modify these terms and conditions at any time without prior notice.

11.2. Your continued use of the website after any changes will constitute your acceptance of the new terms and conditions.

12. Contact Information

If you have any questions regarding these terms and conditions, please contact us at info@latinosecrets.com

13. Order Modification/Cancellation

Please verify the accuracy of your items and shipping address before confirming your order, as we are unable to modify or cancel the order under any circumstances.

14. Website Issues - Unable to Place Orders Through the Website

15. Order History Access

16. Invoice Issuance

You can provide your order number to the admin via INBOX.